Terms and Conditions

Terms & Conditions (General Terms)

Loren Cavell

Last updated: 01 November 2025

1. Company Information

Loren Cavell (“we”, “our”, “us”) is an online menswear brand operating through:
https://lorencavell.com

For any questions, you can contact us at:
Email: support@lorencavell.com

2. Applicability

These Terms & Conditions apply to all orders placed through our website.
By placing an order, you agree to these Terms.

3. Products

We aim to display all products, colours, and descriptions as accurately as possible.
However:

  • colours may vary depending on screen settings

  • product availability may change

  • all items are offered in limited quantities

We reserve the right to change product information at any time.

4. Pricing & Payment

All prices shown on the website include VAT (where applicable).
Payments can be made using the payment methods available at checkout.

We reserve the right to modify prices at any time.
The price shown during checkout is the final price of your order.

5. Order Confirmation

After placing your order, you will receive an email confirmation.
This does not guarantee acceptance of the order.
We reserve the right to decline or cancel an order if:

  • the product is unavailable

  • payment is not authorised

  • fraud is suspected

If your order is cancelled, you will be refunded in full.

6. Shipping & Delivery

Delivery times depend on your location and the shipping method selected.

We are not liable for:

  • delays caused by postal or courier services

  • customs procedures or import duties

  • incorrect address information entered by the customer

Shipping information can be found on our Shipping Policy page.

7. Returns & Exchanges

You may return your order within 30 days of receiving it, provided that:

  • items are unworn

  • items are unwashed

  • items are in original condition and packaging

Returns that do not meet these conditions may be refused.

Refunds are processed via the original payment method.
Return shipping costs are the customer’s responsibility unless the item is faulty.

Please refer to our Returns Policy for full details.

8. Faulty or Incorrect Items

If you receive a faulty or incorrect product, contact us within 48 hours with:

  • your order number

  • photos of the issue

  • a description of the problem

We will replace or refund the item in accordance with consumer law.

9. Limited Quantities & Drops

Many of our products are released in limited quantities.
Once sold out, these items will not be restocked unless specifically stated.
We do not guarantee that products in your cart will remain available.

10. Use of the Website

You agree not to misuse this site by:

  • attempting to breach security

  • copying or redistributing content

  • interfering with website functionality

We may suspend access if misuse is detected.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy.
By placing an order, you agree to our handling of your information.

12. Liability

We are not responsible for:

  • indirect or consequential damages

  • delays caused by third-party services

  • incorrect use or care of products by the customer

Nothing in these Terms limits consumer rights under applicable law.

13. Amendments

We may update these Terms at any time.
The version displayed on the website at the time of your order applies.

14. Governing Law

These Terms are governed by the laws of the Netherlands (pas dit aan als je UK wil).
Any disputes shall be handled by the competent court in the Netherlands.

15. Contact

For questions regarding these Terms:
Email: support@lorencavell.com